At DERMA & DENTAL CLINIC, we are dedicated to delivering compassionate, high-quality care to all our clients. We recognize that there may be occasions when our services do not meet your expectations. If you have any concerns or are dissatisfied with your experience, we encourage you to share your feedback so we can address the issue promptly and work towards a resolution.
How to Lodge a Complaint
If you would like to file a complaint, please follow these steps:
1. Contact Us
- Complete the contact form available on our website at dermatology.pk.
- Alternatively, you can reach us via email at [email protected] or by phone at 0304-1115000.
2. Provide Details
When making a complaint, please include:
- A clear description of the issue, including relevant dates, times, and names of staff members involved (if applicable).
- If the complaint relates to treatment, please provide details about the procedure and the specific concerns you wish to raise.
What Happens Next?
1. Acknowledgment
- We will acknowledge receipt of your complaint within 2 working days to confirm that your concerns are being reviewed.
2. Investigation
- If your complaint involves treatment or clinical care, we will thoroughly investigate the matter. This process may include discussions with the relevant therapist or staff member.
3. Response
- We aim to provide a full response within 10 working days. If additional time is required for a comprehensive review, we will keep you updated on the progress and inform you of the expected resolution timeframe.
Our Commitment
- All complaints are treated with seriousness and urgency, ensuring they are resolved in a fair and timely manner.
- We value your feedback as it helps us refine our services and maintain the highest standards of care.
Escalating Your Complaint
If you are unsatisfied with the response to your complaint, you can request a review by a senior member of our management team. Should this step be necessary, we will provide guidance on how to proceed.
Confidentiality
We handle all complaints with the highest level of confidentiality. Only individuals directly involved in the investigation and resolution process will have access to the information you provide.
Contact Information
If you have any questions or need assistance with the complaints process, please contact us:
DERMA & DENTAL CLINIC
Email: [email protected]
Phone: 0304-1115000
Address: Bahria Town Lahore
Thank you for sharing your concerns. Your feedback is essential in helping us enhance our services and deliver the exceptional care you deserve.